![]() "Maintain eye contact, dress professionally, smile, and project confidence and friendliness," he added.Ģ. Instead, pretend you're interviewing with a person. And AI programs are assessing non-verbals," Spencer said. "They get more rigid, their facial expressions become more stoic and they aren't conscious of their non-verbals as much as their verbals. That said, experts offer some tips on how to ace an AI job interview.Įxploring the human-like side of artificial intelligence at Google | 60 Minutes 27:12 So you have to be confident you're saying the right thing without any cues." "We're always looking for positive cues, and in this case you're not getting any. You meet a human, then you have an exchange, and if you sense a good emotion in the other person it's a way to measure ourselves," Jaser said. "The beauty of having an in-person interview, which is already a stressful experience, is that there is a human encounter. Unlike a personal interaction with a human hiring manager either in the flesh or on a computer screen, conversational bots don't give interviewees on-the-spot feedback or other cues on how they're doing. "People who have sat in these interviews find it difficult because they almost all fall into an existential dread when, at a very important time in your life, you're not facing a human and you're not seeing cues coming to you." How to impress a bot "The candidate is in front of a screen that has questions that appear and the candidate has limited time to answer these questions," Jaser explained, adding that the experience can be jarring. In most instances, by contrast, privacy laws prohibit companies from collecting facial data. In practice, an algorithm reviews and judges the candidate's video submission based on verbal data, including the words they use, and vocal data, including a person's manner of speech and delivery. CBS News reporter Megan Cerullo submitted to a AI job interview without a human on the other end of the videoconference. Their answers were recorded and submitted for review by AI. In CBS MoneyWatch's test of AI interview software, the platform presented text-based questions on a screen above a live video box into which the candidate spoke. The experience is a little bit like videoconferencing with yourself. Then there are those interviews that are AI-led and "completely automated," according to Jaser. "The truth is it is still eliminating some candidates before a human makes the final decision," said Stacie Haller, career adviser at Resume Builder. Notably, the technology could also inadvertently nix highly qualified job applicants, experts noted. In that scenario, AI might help cull an applicant pool and recommend standout candidates. ![]() "Some have just an element of artificial intelligence so the candidate is recorded and someone watches their video," Jaser said. A recruiter or other company staffer involved in hiring then evaluates the submission to assess if the applicant is a good fit. In an AI-assisted interview, a job candidate is presented with questions on screen in text form that they answer and submit via either text or video. There are different types of AI interviews. ![]() Now that virtual interviews have taken center stage, it's being used as a first screening, especially in non-complex jobs where you have clear parameters," Zahira Jaser, associate professor at the University of Sussex Business School, who focuses on how humans experience technology, told CBS MoneyWatch. "For years human resources departments have been using AI to automatically screen for resumes and applications.
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